Patient Feedback

Patient Satisfaction Surveys

As part of our commitment to continuous improvement we obtain feedback from our patients. Patient satisfaction surveys are given to all our inpatients and day care patients as the quality of the patient experience can only be assessed by patients. This information remains anonymous and is reviewed monthly and is shared throughout the hospital.

Summary of our Patient Satisfaction Survey Results for 2011

During the period January 1st to December 31st 2011 the Princess Grace Hospital received 2,551 completed patient feedback questionnaires.

We are pleased to report that 98.5% of patients who responded rated their Overall Quality of Care as good or better.

On other key issues the patient ratings for this hospital were as follows (all % good or better):
Overall impression of admission: 97.9%
Overall nursing care: 97.7%
Accommodation: 96.7%
Catering: 95.1%
Departure: 96%

All of our staff are dedicated to providing the best possible patient care and patients are particularly appreciative of their efforts. We asked patients whether they were treated with respect and dignity while they were in the hospital and 97.3% told us they were.

An area of concern to many patients is the level of cleanliness maintained in the hospital. In 2011, 98.4% rated the cleanliness of their room as good or better and 98.3% rated the overall cleanliness in the hospital as good or better.

We are also proud to report that 97.6% of our patients tell us they would recommend the Princess Grace Hospital to their family and friends.